NOC Technician

Job Summary

Looking for a NOC Technician

Salary Range : $25-$30 / h

What you will be doing as NOC Technician

• Responsible for monitoring either SONET DWDM or IP-MPLS network and environmental alarms from a centralized Network Operations Center NOC ensuring high availability and attainment of service levels.
• Detects and analyzes alarms to provide basic to moderate fault isolation and remote troubleshooting escalating if necessary.
• Provides Tier 2 support and services to the SCN NOC. Interface with SCN field personnel and work with internal resources to ensure companys network and circuits uptime is according to service level agreements.
• Be a technical lead on network management systems and performance monitoring tools as it relates to company’s remote connectivity network and escalate issues as needed.
• Provide technical lead on network management systems and performance monitoring tools i.e. Solar Winds Cacti.
• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
• Perform CISCO router IOS upgrades as required.
• Provide technical support via telephone or e-mail to field personals and vendors.
• Resolve technical problems through personal knowledge research or teamwork.
• Responsible for opening updating and closing customer and event specific trouble tickets monitoring FNNOC e- mail distribution and creating FCC outage notifications.
• Executes maintenance method and procedures MOPs associated with approved change management requestCMR activities.

What you will bring to the table as a NOC Technician

What you didn’t know about us :

We are Connectors.  We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators.  You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24 / 7 Support.  We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly.