Customer Software Engineer - Scripting / Packaging

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Software Engineer provides enterprise-level technical support and engineering expertise across Diebold Nixdorf (DN) software applications. This role involves analyzing, diagnosing, and resolving functional and system issues, while ensuring seamless integration, usability, and customer satisfaction. The engineer works cross-functionally to understand business requirements, evaluate solutions, and deliver secure, efficient, and scalable software systems.

Ability to work onsite , customer lab in Hoover, Alabama.

Responsibilities

• Deliver technical support for DN software applications, including incident detection, classification, investigation, resolution, and closure.
• Formulate and test proposed resolutions, contribute to root cause analysis, and recommend changes for problem resolution.
• Create and maintain Software Load Images and manage upgrade packages, driver updates, and configuration utilities.
• Handle specific configuration requests and support certification efforts and production installations.
• Design, code, test, and document basic to moderately complex software components following secure coding practices and standard protocols.
• Write automated unit and system tests to ensure coverage and reliability.
• Participate in feature development discussions, project estimation, and resource planning.
• Provide technical support and troubleshooting for new and existing systems, recommending improvements.
• Document support tickets and contribute to technical documentation, FAQs, and release notes.
• Communicate clearly with internal and external teams, including product development and engineering.
• Follow DN and Maintenance & Support (M&S) procedures, policies, and escalation protocols.
• Build collaborative relationships with cross-functional teams and contribute ideas to improve system functionality and performance.

Qualifications

Required Qualifications

Preferred Qualifications

LI-DC1

LI-Onsite

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https : / / www.dieboldnixdorf.com / en-us / about-us / global-locations