Customer Experience Specialist

Job Description

The Customer Service Representative serves as the frontline connection between our company and our customers. This role is responsible for providing exceptional service by responding to inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.

The ideal candidate is a problemsolver with strong communication skills and has a passion for delivering excellent customer experiences. The individual should have the ability to work independently and as part of a team in a fast-paced environment. Empathy, patience, and a positive attitude is crucial.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
• Process orders, returns, exchanges, and warranty claims accurately using internal systems.
• Resolve customer complaints by identifying the root causes and offering effective solutions or escalating when necessary.
• Provide accurate product, service, and policy information to customers.
• Maintain customer records by updating account information in CRM or ERP system.
• Track and follow up on open issues to ensure resolution and customer satisfaction.
• Collaborate with internal departments (such as Sales, Shipping, IT, Purchasing and Product Teams) to address customer needs and improve processes.
• Consistently meet individual production targets and contribute to the overall team metrics as defined by the department, including service levels, response times, accuracy, and customer satisfaction.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.