Customer Solutions Professional (Mortgage Collections Agent)
Pay : $16.00 - $22.00 per hour
Dallas, TX
Job description :
Hybrid after training - 2 days per month in the office.
Pay Range : $16.00 – $22.00 Per Hour, plus eligibility for monthly commissions after training and portfolio development .
Interview Dates & Times
- Wednesday, September 3 at 11 : 00 AM (8 interview slots available)
- Thursday, September 4 at 9 : 00 AM (8 interview slots available)
Training Details
Training begins September 29 and runs 4–6 weeks.Agents must be onsite for the full duration of training; reliable transportation is required.Training is paid and includes :Mortgage 101 – foundational industry vocabulary and knowledge.Customer Solutions Professional Training – collections practices, regulations, scripting, and compliance.Following training, agents will transition to hybrid model (minimum 2 onsite shifts per month).Candidate Profile
Mortgage experience is preferred but not required. Leadership emphasized the following key competencies :
Effective and professional communicationAdaptability to changeCritical thinking skillsStrong time management and organizationDemonstrated consistent work historyAbility to probe, ask questions, and negotiateJob Types : Full-time, Contract
Benefits :
Dental insuranceHealth insuranceLife insurancePaid trainingVision insuranceWork from homeWork Location : In person