IT Manager - Command Center (Supply Chain Solutions)

Job Posting :

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

In the IT Manager - Command Center (Supply Chain Solutions), the selected candidate will be responsible for leading the Supply Chain Solution's Rapid Response Team, ensuring timely response and resolution of customer-reported incidents, developing proactive processes to maintain SLA compliance, and fostering strong business and vendor relationships. Acts as the main point of contact between the Rapid Response Team and business customers, playing a pivotal role in delivering supply chain services. The desired candidate possess a blend of technical expertise, operational approach, critical thinking, and leadership skills to provide best in class service across the supply chain technology ecosystem.

LOCATION : This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with the our Flex schedule; 3 days office / 2 days remote.

Duties and Responsibilities :

Operational Management :

• Manage interactions with business collaborators reporting issues within the Rapid Response Team
• Supervise interaction KPI's, and Rapid Response processes to ensure optimal operation.
• Coordinate efforts with internal teams and external vendors to address technical issues and achieve timely incident resolution.
• Develop and implement standard operating procedures (SOPs) to streamline RRT operations and enhance efficiency.
• Develop and maintain incident response plans to effectively address and mitigate incidents and system failures.

Team Leadership :

Vendor Management and Relationship Building :

Continuous Improvement :

Data Analytics and Performance Management :

Communications :

Strategic Planning and Execution :

Additional job duties :

QUALIFICATIONS AND REQUIREMENTS :

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range :

7,568.91 - $13,247.76

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information