Home Retention Outreach Specialist

Overview

Position : Home Retention Outreach Specialist

Location : US Remote - Must be able to work 12pm-9pm CST hours

Pay : $21- $23 / hr. DOE. We offer quarterly bonus, shift differential, bilingual differential and award programs

Position Summary : The Home Retention Outreach Specialist is the front-line in assisting borrowers resolve financial issues impacting their ability to retain their home. The Home Retention Specialist assists borrowers with finding solutions for maintaining home ownership as well as exploring loan liquidation options when home retention is not feasible. Our Home Retention Specialists are expected to engage, understand and advise borrowers of available options to resolve mortgage delinquency and default.

Responsibilities

• 1. Initiates outbound contact with borrowers to determine "reason for default", borrower intent, financial ability to repay mortgage, and to identify potential loss migration options / solutions;

2. Answer inbound phone inquiries from borrowers regarding the status of loss mitigation, modification, short sales and foreclosure process.

12. Ensures compliance with all applicable federal and state mortgage laws, regulations, investor requirements and CFPB Servicing Guidelines.

Qualifications

4. Knowledge of MSP, with at least (1) years recent experience working with MSP; useful but not required

8. Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, ,.

9. Bilingual (English / Spanish) a plus.

Desired Education / Experience :

8. Ability to work a schedule that includes some Saturdays; FT schedule working 12-9 M-F

10. Demonstrated ability to achieve goals;

Other Duties : This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization : Must be able to verify identity and employment eligibility to work in the .

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION : See in the normal visual range with or without correction. HEARING : Hear in the normal audio range with or without correction.

EOE / M / F / D / V. Drug-free workplace.]

LI-JS3

REMOTE

SERVICING

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