Process Assistant

Process Assistant

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements.

The operation's workflow has three major components : First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant : our vision and dedication to the customer.

Key job responsibilities :

• Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Support standard work and safety programs.
• Train new Delivery Associates on how to drive and operate the vehicles.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
• Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas.
• Promote a positive culture for Delivery Associates.
• Ensure all federal, state and local laws and requirements are being followed.
• Conduct weekly performance reviews with delivery partners.
• Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
• Able to work 40 hours / week, and overtime as required.
• Work flexible schedule (weekends, and / or overnight shifts).
• Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).