NOC Support Engineer

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities

Responsibilities :

Essential responsibilities include :

Manage and resolve assigned incident tickets

Support customer incident management bridges and calls

Support Major Incident Management and fault resolution

Support Problem Management and root cause analysis

Become a SME on supported products and services

Production and update of service documentation

Support PCI compliance

Support Disaster Recovery activities

Provide training, knowledge transfer and ongoing support to TNS

global FinTech analysts

Experience / Qualifications :

Required :

• 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service
• 5+ years experience supporting global managed hosting / server environments
• Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
• Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process
• Multicast market date and FIX order routing troubleshooting experience
• Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)
• Network Address Translation experience
• MPLS experience
• Direct experience troubleshooting and supporting financial markets and applications
• Solid written and verbal skills
• Direct customer service experience required
• Flexibility around working hours in support of business requirements (may include bank holiday working etc)
• Able to work 24x7 shift pattern
• For this role,we anticipate paying $37 - $45 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
• CCNA

Desired :

Education / Certifications :

Qualifications

Working on a shift rotation providing 24 x 7 operational support, you will be responsible for :

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.