Warranty Administrator

It's Your Time, Make It Matter

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Warranty Administrator at our San Leandro, CA location.

Summary

The Warranty Administrator is responsible for monitoring completed warranty work to ensure consistent compliance with warranty policy and procedure, established by Caterpillar and Peterson Tractor Company. The Warranty Administrator, working under occasional supervision, plans and performs semi-routine duties requiring intensive knowledge of warranty policy and procedures as it applies to Earthmoving machines and our allied products. The Warranty Administrator must exercise judgment in the analysis of facts and conditions, to determine actions to be taken within specifications of standard practice and manufacturer's guidelines. The Administrator will provide guidance and support to all warranty writer positions.

Essential Job Functions

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Assist, lead, and conduct audits of the warranty process.
• Serve as internal auditor for 20% of annual volume of the paid and pending warranty claims against supporting source documents for all PTCO locations.
• Serve as oversight to claim settlement process to ensure maximum recovery.
• Assist with audits conducted by manufacturers to ensure conformance with warranty guidelines and policies.
• Monitor, and assist to correct, all claim statuses to ensure proper transaction according to time allowances of the warranty guidelines.
• Report monthly, quarterly, and annually on warranty activity as required by management.
• Work with accounting department in gathering relevant data to provide accurate report.
• Assist in the development of new tools used to report warranty activity.
• Warranty parts storage, return, and disposal process.
• Develop inventory system and monitoring process to ensure conformance to warranty guidelines and maximum recovery.
• Serves as liaison to :
• Caterpillar warranty supervisors and analysts for problem resolutions.
• PTCO accounting department to ensure accurate reconciliation of warranty accounts.
• PTCO I.S. department as gatekeeper for access to warranty systems and ensuring application of proper coding.
• Communications :
• Interpret and define all warranty changes and updates and provide training to service, sales, and parts departments at all locations as needed.
• Provide guidance toward company policy in the administration of warranty and goodwill.
• Research and maintain warranty status, history, and customer information to ensure accuracy; update Sims in Cat Web as needed.
• Retrieve relevant diagnostic data from Cat ET files and attach them to CatWeb Sims History on all electrical / electronic claims. Review these downloads for accuracy of data, dates and fault codes for before and after repairs.
• Maintain punctual, regular, and predictable attendance.

Qualifications

High school diploma or GED required, Associates Degree from a fully accredited college in a related field preferred; and a minimum of two years of administrative experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Must possess good knowledge of company warranty policy and procedures. Must possess extensive working knowledge of the Warranty Writers' position and have the ability to assist on an as-needed basis in the processing of claims and answering questions. Must be knowledgeable of the Goodwill process and assist the Service Department Managers with the request and authorization process to maximize recovery.

The hourly pay range for this position is : $39.00 - 43.00 hourly. We also offer a total compensation package in addition to base salary.

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.