Director, Operations

At MTM Health, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Director, Operations will play a key role in the management, training, and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term strategic processes by partnering with other MTM departments.

The ultimate objective of this position is to monitor the day-to-day activity of local Wisconsin departments, including but not limited to : Ombuds, ETO, Quality Management, Travel Training, and Contact Center staff. The Director, Operations will ensure the safest and highest quality transportation experience for passengers while adhering to specific health plan protocols and MTM policies / procedures and staying within budget.

Location : This is a hybrid position located at our Middleton, WI location.

What you'll do :

• Provide daily guidance and support for direct and non-direct reports
• Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals
• Serve as a central point of contact for the WI client. Actively participate in or lead client meetings ensuring client satisfaction
• Coordinate comprehensive updates and responses to the client on all escalated complaints and accidents / critical incidents
• Serve as the regional owner of the gas mileage reimbursement and meals & lodging processes
• Collaborate with the logistics team to improve quality of services : decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services
• Ensure all program activities are being performed accurately and consistently to ensure the program's ongoing contractual and institutional compliance.
• Meet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered
• Perform audits of functions as appropriate, tracking the results, per established guidelines
• Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program's data quality, processing and improvement plan
• Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
• Manage expectations and communications with leaders at the home office
• Ensure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts
• Conduct project status meetings to identify problems and ensure that deliverables are met
• Other duties as assigned

What you'll need :

Experience, Education & Certifications :

Skills :

Even better if you have...

What's in it for you :

Salary Min : $80,000

Salary Max : $100,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.