Senior Manager, Policy Governance, Learning & Development - Investor Services

Your Opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Retail Supervision and Risk Management (RSRM) is an independent group responsible for providing supervisory support through direct supervision, escalation, oversight, analysis, and supervisory risk assessments, to Schwab's Investor Services. Retail Supervision and Risk Management's vision to be a trusted independent partner of all Schwab stakeholders promotes business growth through effective risk management. We strive to improve business outcomes by providing and applying practical, consistent, effective, and unbiased risk guidance that is grounded in a deep understanding of business goals as well as the regulatory and industry environment.

We are seeking a highly organized and results-oriented Senior Manager to join the Retail Supervision & Risk Management (RSRM) Risk team supporting the Learning & Development (L&D), and Policies & Procedures (P&P) functions. This role is critical in ensuring that our organization maintains the highest standards of compliance, operational efficiency and effectiveness, and continuous improvement while focusing on ensuring Supervisors are properly onboarded, trained, supervised, and maintain a high level of knowledge with regards to policy and procedure. The ideal candidate will have a deep understanding of the financial services industry, regulatory requirements, and industry best practices, as well as a proven history of related to training delivery, content management, and policy and procedure development and governance , and delivering consistent high quality results.

Key Responsibilities

The Senior Manager, Retail Supervision & Risk Management role will be a hybrid role across the RSRM Learning & Development and RSRM Policies & Procedures functions and will be responsible for :

Learning & Development (L&D) Function

• Design, development and facilitation of learning & development programs based on ongoing training needs, quality assurance results, and supervisory program changes, including maintenance of training materials, content, and resources, ensuring content is relevant, up-to-date, and aligns with industry standards and regulatory expectations as a member of our L&D function
• The ideal candidate will be a confident public speaker and a devoted educator with a strong supervisory and / or regulatory audit / examiner background, training experience, and strong analytical and presentation skills.

Policy & Procedures (P&P) Function

The ideal candidate will maintain expertise and focus in the following areas :

What you have

Required Qualifications :

Preferred Qualifications :