AVP, IT Operations and Security

Job Responsibilities

In the spirit of our Company's mission, values and culture, the duties listed below serve as illustrations of the various types of work that may be performed by our AVP IT Operations and Security. We also expect our AVP IT Operations and Security to carry out other responsibilities that are similar, related or a logical assignment to this job class.

Plans, organizes, supervises and evaluates the performance of the IT team :

• with team, develops, implements and monitors work plans to achieve Company's mission, goals and performance measures;
• supervises, participates in developing, recommends, implements and continually works to improve work programs, plans, processes, procedures and tools applicable to team responsibilities in order to achieve or exceed Company goals and Company quality and service standards;
• coordinates, oversees, participates in and / or implements work flows, processes and procedures to improve IT Operations; ensures appropriate and efficient IT staffing levels;
• actively participates in the selection and hiring of IT team members in accordance with Company's principles, practices, business needs and mission;
• organizes and schedules team to ensure business requirements are met or exceeded; manages vendor relationships and service-level agreements (SLAs), ensuring accountability and performance in outsourced or co-managed services.

Leads, manages, monitors and evaluates the performance of assigned team members :

Leads, manages, and oversees the Company's IT infrastructure and operations :

Leads, directs, manages and oversees the Company's IT Security & Compliance program :

Collaborates with Senior Leaders and Systems / IT peers to engage in strategic technology planning :

Leads, oversees and manages cross-functional IT projects from planning through execution, including infrastructure upgrades, data center improvements, and cloud deployments; prepares, manages, and reports on operational and capital budgets, aligning investments with strategic goals.

Develops, documents, and updates IT and security policies, SOPs, and infrastructure diagrams to ensure organizational clarity, efficiency, and audit-readiness; implements and enforces ITIL-based practices for incident, change, and problem management.

Provides leadership and works with team to create and foster a high performance, service-oriented work environment that supports the Company's mission, objectives and service expectations; provides leadership and participates in programs and activities that promote a positive team environment.

With CTO, actively assists and participates in providing and / or coordinating ongoing team training; ensures that team members engage in useful learning and development opportunities.

Requirements

Licenses, Certification, Education and / or Experience

Certifications : CISSP, CISM, CISA, GIAC, or similar industry-recognized certifications and ITIL Foundation certification or equivalent operational framework expertise are highly desirable.

Education & Experience : Bachelor's degree in information systems, Cybersecurity, or a related field is required; Master's degree or MBA is preferred. Minimum of 6 years of progressive IT experience, with at least 2 years in a senior leadership role overseeing both IT operations and security ; experience managing IT teams and infrastructure in a multi-site, global organization; proven success leading cloud-first initiatives and implementing enterprise security programs.

Skills and Expertise

Qualities : Strong intellectual curiosity; Self-Motivated; Tactful; Quality-Oriented; Service-Oriented; Detail-Oriented; Self-Starter; Team Player; Multi-Tasker; Adaptable; Flexible; Strong Work Ethic; Positive "Can Do" Attitude; Exceptional follow-through; Sense of Urgency; Integrity; Ability to maintain composure and professionalism in fast-paced and sometimes stressful environment

Strong knowledge of : enterprise networking, cloud services, virtualization, disaster recovery, and cybersecurity best practices.

Strong Skill Sets in the following areas : Demonstrated leadership, communication, budgeting, vendor negotiation; organization, problem analysis / solving; active listening; oral and written communication; time management / working under tight deadlines.

Abilities to support a 24 / 7 operational model and respond to critical incidents outside standard hours .