Remote Support Technician

QSR System Support

HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24 / 7 helpdesk provides service to national brands like Chick-fil-A, Burger King, Popeye's and Jim ‘n Nick's, as well as dozens of smaller local clients. Irrespective of size, we treat everyone with exceptional service.

We need talented troubleshooters with excellent communication skills who want to learn and advance their careers.  The role requires a high touch and accurate responses to our national restaurant chains and their franchisees.  On a daily basis you will handle a high volume of calls and emails, providing assistance for POS, IT and Networking issues.  Our goal is to resolve problems and implement solutions on the first contact so our customers can get back to feeding hungry people!

Essential Duties and Responsibilities :

• A “can do” approach for receiving customer issues through telephone, email and other avenues.
• Diagnosis and troubleshooting issues for Point-of-Sale Systems (Aloha, SICOM and others).
• Diagnosis and troubleshooting of networking issues, wired and wireless.
• Diagnosis and troubleshooting of Windows 11 Operating Systems.
• High touch communication with our customers is critical - keeping them informed of ticket progress, notifying them of impending changes or agreed outages.

Additional Duties and Responsibilities :

Candidate Requirements include :