Outbound Supervisor - Distribution Center

Warehouse Supervisor

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for supervising a team of inbound and / or outbound support associates. Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items. Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.

Major Tasks, Responsibilities and Key Accountabilities

Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.

Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.

Ensures incoming freight is tracked and warehoused appropriately. Monitors the unloading of all materials into the receiving area.

Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.

Coordinates product returns and repairs. Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.

Oversees the safe operation of warehouse equipment and power tools of assigned area. May be required to deliver employee training on operational processes, systems, tools, and equipment.

Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.

Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

Experience provides solutions.

Ensures that work is performed consistently with company policies and procedures.

Leads a group or team of support, craft, or lower level professional associates.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS / BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

Experience in logistics, operations, and management in a large distribution center.

Extensive knowledge of operations processes. Supervisory or people management experience.

Warehouse experience.

Strong leadership, communication, and training skills, as well as strong analytical skills, are highly desired.

Bilingual skills are highly desired.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.