Full-Time -PAT Member Service Representative I - NE Philadelphia

Job Description

Job Description

American Heritage Credit Union, a $5 billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position at our main campus in Northeast Philadelphia.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include :

• Serve membership by providing service and information in a pleasant, efficient manner via the PTM / ITM (Personal Teller Machine Interactive Teller Machine)
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including but not limited to cash / check deposits, withdrawals, and transfers.
• Perform account review.
• Ability to analyze and identify member's questions / problems and refer / cross-sell a product or service using the ACS system in order to meet the expectations / financial needs of the member.

Qualifications :

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.