Accounting Support Tier I

Accounting Support Tier I

The Accounting Support Tier I role will assist pharmacies in skillfully operating their PioneerRx software, focusing on internal teamwork to benefit both the company and our customers. Working in a call center environment, you will handle support tickets efficiently, provide guidance on day-to-day accounting operations and assist with basic functionality and accounting features within the PioneerRx Pharmacy Software. As a vital member of the Support team, you will serve as an invaluable resource for both pharmacies and PioneerRx. This is a full-time position available Monday through Friday offering shifts that range between the hours 8 : 00 AM and 6 : 00 PM CST, with potential opportunities for after-hours coverage, including possible weekend shift rotations.

Key Duties

• Provide support for Tier I workbook activities.
• Triage support tickets related to, but not limited to basic level accounting functionality and features within PioneerRx Pharmacy Software.
• Manage incoming customer support tickets effectively and in a timely manner
• Independently resolve software issues and enjoy boosting customers' satisfaction with PioneerRx, one phone call at a time
• Manage customer relationships with professionalism and devotion
• Document and maintain detailed records in our internal ticketing system of all interactions with customers
• Troubleshoot, test, and document potential programming bugs for QA
• Collaborate / escalate more complex issues, as necessary, with other Support Staff, Accounting Leads, Support Manager, or different departments (i.e., Development), as appropriate, to respond to or resolve the issue

Education / Training

Required Work Experience / Skills

Preferred Work Experience / Skills

Discretionary Judgment

Physical Demands, Working Conditions, and General Employment Guidelines

Equipment

Safety to Self and Others

Working Conditions / Hazards

Work Location

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.