OSP Field Fiber Engineer

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net / LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Fiber Design Organization is responsible for the usage, maintenance, and documentation of Lightpath's robust fiber network. Daily efforts of a OSP Field Fiber Engineer will include work supporting pre-sales engineering, new customer service installation, maintenance of existing services, asset record management within our GIS database, fiber trace analysis, outside vendor management, customer requests, and other departmental needs. As a OSP Field Fiber Engineer, employees will be expected to take on complex projects, drive innovative solutions, & provide mentoring to less experienced team members. Will support and report into the Fiber Design & Construction organization.

Responsibilities

• Own and manage the usage of Lightpath's Fiber Network.
• Make decisions regarding the usage of our fiber network and how it is to be leveraged to enable our customers' success. Will include designing fiber routes for various telecom services such as Dark Fiber, Ethernet, SD-WAN, WDM, DIA, Small Cell, and FTT services.
• Produce creative solutions using Lightpath assets to deliver unique services for our customers' needs supporting design criteria such as distance limitations, diversity needs, or specific routing requirements.
• Lead training for both individuals and groups within the department to help further their knowledge of industry practices and procedures.
• Provide mentorship to peers and team members regarding both general work practices & specific project support.
• Research existing databases, files, and records for purposes of network design, fiber optimization, customer communications, and / or relocation of fiber facilities.
• Create and provide output specifying selected fiber path and required splicing work to be performed for new fiber-based service installations, relocation of existing fiber facilities, and / or restoration of existing traffic.
• Ensure company records are accurate by inputting and maintaining data of physical assets in our GIS database.
• Provide real-time support for in-field customer maintenance & repair activities.
• Analyze, approve, & organize fiber trace data to support service delivery or maintenance activities.
• Ensure inventory of fiber usage & customer service records are accurate by inputting and maintaining circuit data in our GIS database.
• Establish and maintain effective communications and a professional working relationship with customers both internal and external, including Lightpath service delivery, project management, circuit design, OSP construction, sales engineering, vendors, and customers.
• Organize workday efficiently to maximize productivity by utilizing proper time management techniques.
• Assist in the accomplishment of company objectives or needs by performing other related duties as assigned by manager.

Qualifications

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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