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Call center supervisor Jobs in Wilmington, NC

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Call center supervisor • wilmington nc

Last updated: 1 day ago
  • Promoted
Call Center Specialist

Call Center Specialist

Corning Federal Credit UnionWilmington, NC, United States
Full-time
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.Headquarte...Show moreLast updated: 30+ days ago
  • Promoted
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

MCI CareersWilmington, NC, United States
Full-time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
  • Promoted
Center Medical Director

Center Medical Director

CSL LimitedWilmington, NC, United States
Provides operational initiatives with the goal of aligning center processes, improving operational efficiencies to ensure center development and ultimately to reduce process variation for consisten...Show moreLast updated: 21 days ago
Licensed Clinical Therapist (911 Call Center)

Licensed Clinical Therapist (911 Call Center)

New Hanover CountyWilmington, NC, US
$62,126.00–$83,870.50 yearly
New Hanover County is seeking to hire.Funded through the county's mental health fund, these positions will be members of the Public Health Department and work within the 911 Public Safety Communica...Show moreLast updated: 30+ days ago
Supervisor Pharmacy Service Fertility Center of Excellence

Supervisor Pharmacy Service Fertility Center of Excellence

CVS HealthNorth Carolina, Work At Home, US
$40,600.00–$85,100.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
  • Promoted
CALL CENTER REPRESENTATIVE - WORK FROM HOME

CALL CENTER REPRESENTATIVE - WORK FROM HOME

LendingTreeLeland, NC, United States
Full-time
Customer Service / Remote] - Anywhere in U.Monthly attendance bonus / Benefits - As a Call Center Rep at LendingTree, you will : Answer inbound calls from prospective or current customers in a timel...Show moreLast updated: 3 days ago
  • Promoted
NC Call Center Assistant Manager

NC Call Center Assistant Manager

Excite Credit UnionWilmington, NC, US
Full-time
The Assistant Service Center Manager II will aid in the facilitation of the Service Center operations as directed by the Service Center Manager. The Assistant Manager will assist in coaching, develo...Show moreLast updated: 10 days ago
Center Supervisor

Center Supervisor

CSLAmericas, US, NC, Wilmington 228, CSL Plasma
Full-time
This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.In compliance with Standar...Show moreLast updated: 30+ days ago
  • Promoted
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

SonsioLeland, NC, United States
$18.00 hourly
Full-time
Customer Service / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Call Center Rep at Sonsio, you will : Answer and respond to incoming customer inquiries, resolving issue...Show moreLast updated: 3 days ago
  • Promoted
Hospitality Supervisor

Hospitality Supervisor

Applebee'sLeland, NC, US
Full-time
Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a ...Show moreLast updated: 30+ days ago
  • Promoted
Nurse Supervisor

Nurse Supervisor

Encompass HealthBiggs Park, NC, US
Full-time +1
Nurse Supervisor Career Opportunity Day Shift and Night Shift Full Time Positions Available Leading with Heart : Your Journey Starts Here Seeking a career that's both personally enriching and profes...Show moreLast updated: 1 day ago
  • Promoted
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

Transformations Care NetworkLeland, NC, United States
$23.00 hourly
Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll : Handle inbound calls, conducting initial screenings and assessme...Show moreLast updated: 3 days ago
  • Promoted
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

HealthAxisLeland, NC, United States
Customer Service / Remote] - Anywhere in U.Competitive pay / Benefits - As a Call Center Rep at HealthAxis, you will : Answer incoming calls and respond to customer inquiries in a professional and c...Show moreLast updated: 3 days ago
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

MCI, LCNC, US
Temporary
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

Mass MarketsNC, US
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Health Care Call Center Representative II and III

Health Care Call Center Representative II and III

SS&C Technologies HoldingsRemote - North Carolina, US
Remote
Full-time
Health Care Call Center Representative II and III.This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend.Days ...Show moreLast updated: 30+ days ago
Area Supervisor

Area Supervisor

Ross StoresWilmington, North Carolina
Area Supervisor-(05618100PL0524).The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervis...Show moreLast updated: 30+ days ago
Call Center Specialist

Call Center Specialist

Corning Federal Credit UnionWilmington, NC, United States
30+ days ago
Job type
  • Full-time
Job description

NC Call Center Specialists

Greater Wilmington, NC Area

Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary : As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.

Essential Job Duties

  • Maintain appropriate knowledge of core systems and CCU's products and services
  • Answer incoming calls and member questions in a prompt and professional manner
  • Present and explain beneficial products to members and assist in meeting their vast financial needs
  • Open new memberships, accounts, and services
  • Assist members with requests for account research needs
  • Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
  • Proactively educate members on the ease of doing business with CCU through our many electronic service channels
  • Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

  • Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
  • Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
  • Possesses exceptional verbal and written communication skills
  • Exceptional attention to detail
  • Strong problem-solving skills
  • Confidence in promoting appropriate products and services
  • Technical aptitude with experience using mobile banking and other apps or financial services

    • Education Requirements

  • A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
  • A high school diploma or GED is required

    • Experience Requir ements

  • Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

    • Communication Skills Requirements

  • The ability to read and comprehend moderate to advanced instructions and correspondence
  • The ability to write moderate to advanced correspondence within professional etiquette standards
  • The ability to effectively present information in one-on-one and group situations

    • Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

  • Ability to work in a repetitive motion for a lengthy period of time
  • Ability to work within a fast-paced call center environment
  • Regular use of computer required
  • Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

    • Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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