Customer Service / Collection Agent TN- Healthcare
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Now hiring Customer Service / Collections Agents in Clarksville.GREAT SCHEDULE, competitive Pay and Benefits.Training Class Starts 05 / 05 / 2025.
Education and Experience Preferences.High School Diploma...Show moreLast updated: 5 days ago
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Customer Service / Collection Agent TN- Healthcare
CBE CompaniesClarksville, TN, United States
5 days ago
Job description
Job Description :
Now hiring Customer Service / Collections Agents in Clarksville.
GREAT SCHEDULE, competitive Pay and Benefits.
Training Class Starts 05 / 05 / 2025
Education and Experience Preferences
High School Diploma or its equivalent
Collection, customer service or telemarketing call center experience preferred
Bilingual collectors are required to speak and write fluently in the Spanish and English languages.
Experience working in a team environment
Duties and Responsibilities
Be devoted to Defining the Future of Debt Collections
Be devoted to the Company's Core Values
Accurately assess accounts to ensure appropriate actions are taken
Effectively work accounts calling all available numbers
Work to reach a resolution on accounts placed with our office
Promote and suggest urgent resolution of account(s) with consumer or authorized representative
Attempt to secure payments for current month (excluding states that prohibit)
Maintain and track accounts that have committed to a resolution
Follow up with consumers have indicated an interest in resolution
Adhere to call flow expectations of department
Work to exceed minimum expectations of production and work efforts set by management
Work and maintain individual worklists (Queues)
Including but not limited to :
Setting Reminders, Holds and Waits
Monitoring and working payers
Sending accounts to proper worklist (Queue)
Make all necessary updates in the collection system
Including but not limited to :
Accurately documenting accounts
Updated addresses, contact numbers, emails (Marking verified where necessary)
Updating account statuses, strategies, and queue locations
Sending accounts to proper worklist (Queue)
Removing wrong numbers and other contact information known to not be valid for consumer
Updating and documenting restrictions on account
Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
Maintain an up to date working knowledge of company and departmental policies
Maintain an accurate timecard, punching in / out when necessary
The Company reserves the right to change or assign other duties to this position as appropriate.
Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
Must be able to remain in a stationary seated position up to 85% of the work shift.
Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
Must be able to exchange accurate information with co-workers, consumers and / or clients or vendors who have work related inquiries.
CTN1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.