Jobs in Portland, oregon, us

Job Opportunity :   Customer Service Representative

A client of ours located in  Tualatin is looking for a Customer Service Representative that can provide quality care and support to their vendors, property managers, and insurance agents.

About the Company : This company specializes in streamlining the property management and vendor credentialing process to help ease the challenges vendors face.

Permanent hire potential post-contract.

Responsibilities :

Responsible for collecting information and running background checks, COI tracking, W-9 verification, and TIN Checks.

Answer phone calls through contact center, assisting caller with their profile, subscription status, and any requirements they need to have in place.

Make outbound calls to customers who left voicemails.

Follow-up with customers about their expired subscriptions.

Follow-up with customers about their enrollment verifications via phone and emails.

Answer customer emails by solving their problems and responding in a helpful and courteous manner.

Respond to customer chats, answer their questions and help them solve problems.

Additional responsibilities as assigned.

Requirements :

1-2 years of experience working in Customer Service or a Call Center

Bilingual preferred – Fluent in English / Spanish

Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook

Basic level of experience with email and chat technologies

Solutions oriented with strong and creative critical thinking skills

Able to troubleshoot, problem solve, make logical decisions, and set priorities

Able to work effectively under pressure

Ability to work in a fast-paced, metric-driven environment with the ability to multi-task

Strong written and verbal communication skills

Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

Schedule :   Monday – Friday, 8 : 30am to 5 : 00pm

Pay :   $19 to $21 / hour depending on experience

Benefits :

Medical Insurance including HSA Option

Dental Insurance

Vision Insurance

Free STD & LTD Insurance

Free Basic Life Insurance

Paid Time Off

7 paid holidays per year

401(K)

Maternity Leave

Employee Assistance Program Contact us at (503) 692-1300 or email [email protected] to connect with our seasoned professionals.