Jobs in San fernando, ca, us
Last updated: 1 day ago
Customer Experience Specialist.Welcome to Gelson's! For over 70 years, Gelson's has served Southern California shoppers with an enthusiasm for food of the highest quality.Our commitment to quality,...Show moreLast updated: 30+ days ago
Sign-On Bonus Opportunity of up to $3,500 •.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We have a high volume of inbound sales leads and walk in traffic.Comprehensiv...Show moreLast updated: 1 day ago
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
If you like to help people and provide excellent customer service, Fume-a-Pest is the right place for you.This is a great opportunity if you live close to our Encino office.Part time in office and ...Show moreLast updated: 26 days ago
Compensation : Varies per assignment.Location : Remote (USA)Company : ProductReviewJobsThank you for your interest in becoming a Paid Product Tester.
This opportunity is for completing market research ...Show moreLast updated: 30+ days ago
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SPAR is growing and we are expanding our Part Time Retail Merchandiser team in your area.As a SPAR Merchandiser, know that you are with the leaders in the business that provides the best support in...Show moreLast updated: 12 days ago
- Promoted
Customer Experience Specialist
Gelson's MarketsEncino, CA, United States$66,560.00–$75,000.00 yearly
Full-time
- Promoted
Work From Home - Data Entry – Product Support – Entry Level
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Remote Work Take Surveys on your time
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Retail Merchandiser California
SPARPanorama City, CA, United StatesPart-time
Customer Experience Specialist
Gelson's MarketsEncino, CA, United States30+ days ago
Salary
$66,560.00–$75,000.00 yearly
Job type
- Full-time
Job descriptionWe offer a competitive salary Generous employee discounts Exceptional benefit programs and a strong retirement plan Opportunities for career growth and development Receive, screen, and manage communications including telephone calls, mail and email messages and help using independent judgement to determine priorities. Monitor customer reputation reporting, social media, and internal sources to create reports and summaries to represent the Voice of the Customer to Gelson's store and company leaders. Look for trends in customer comments and proactively research ways to provide customer solutions. Direct and answer customer feedback as appropriate. Establish and maintain official documents and records in appropriate files. Handle confidential correspondence. Prepare and distribute reports, memos, PowerPoint presentations, payroll, and other necessary business documents. Perform special projects and assignments as directed. Organize meetings, including scheduling facilities and conference rooms, send reminders and order catering when necessary. Administer the Gelson's donation program. Assist with the ordering of supplies for the office. Welcome visitors and identify the purpose of their visit before directing them to the appropriate individual / department. Train other clerical staff when necessary. Work closely with the other Executive Administrative Support Staff to ensure all tasks are completed in a timely manner. Other related duties and assignments as required. High school diploma or equivalent; bachelor's degree preferred 2-3 years' prior customer service experience Experience communicating well with customers, management, and other team members Highly proficient computer skills including the Microsoft Suite (Word, Excel, PowerPoint, Teams) Skilled in independently prioritizing, planning, leading, and monitoring multiple projects Ability to manage time and adhere to deadlines May be required to drive on company business 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance
Customer Experience Specialist
Welcome to Gelson's! For over 70 years, Gelson's has served Southern California shoppers with an enthusiasm for food of the highest quality. Our commitment to quality, selection and exceptional service sets us apart. We strive to exceed our customers' expectations with every visit, and we take pride in creating a positive shopping experience.
We are currently searching for a Customer Experience Specialist to join our team in Encino. This position will support the positive experience of the Gelson's Brand for customers. You will provide first line of contact to customers and vendors communicating with the Executive Office. Assist in answering questions, resolving customer complaints, acknowledging superior customer service, and supporting the communities Gelson's serves. Assist in the planning, preparing, and administering of weekly and monthly reports to management. Duties performed require considerable confidentiality, initiative, tact, maturity, and independent judgment.
Come join the Gelson's team and help us continue our tradition of excellence in grocery retail.
Why work with us :
- Be part of a dynamic team that values collaboration and innovation
- Showcase your exceptional customer service skills and make an impact on our success
- Embrace a culture that prioritizes team excellence
- We are a certified best place to work in California for the third consecutive year
Benefits :
Responsibilities :
Desired skills and experience :
Job Type : Full-time
Pay : $66,560 - $75,000
Benefits :