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Vice President, Service Executive - Broker & COI (TotalSource)
Vice President, Service Executive - Broker & COI (TotalSource)California Staffing • La Palma, CA, US
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Vice President, Service Executive - Broker & COI (TotalSource)

Vice President, Service Executive - Broker & COI (TotalSource)

California Staffing • La Palma, CA, US
30+ days ago
Job type
  • Full-time
Job description

Vice President, Service Executive - Broker / COI Channel

We are hiring a Vice President, Service Executive - Broker / COI Channel within our TotalSource organization. As a senior leader within the Client Service organization, the Vice President, Service Executive is responsible for the strategic oversight and leadership of Payroll, Implementation, and client-facing Human Resources service teams within the TotalSource Broker / Center of Influence (COI) Channel. This role focuses on designing and executing a comprehensive service strategy that supports both the evolving needs of our clients and the expectations of our broker and COI partners. In this role as the Vice President, you will foster strong relationships with referring Broker / COI partners, manages alignment with the Sales organization, and ensures high-quality service delivery across all functions. The role also supports acquisition activities and champions continuous improvement initiatives to enhance the client and partner experience. Ready to #MakeYourMark? Apply now!

What You'll Do : Responsibilities

  • Lead Strategic Service Execution
  • Drive Client & Partner Account Management
  • Manage Sales Relationship & Channel Coordination
  • Set Vision & Operational Goals
  • Build & Develop High-Performance Teams
  • Champion Associate Engagement
  • Enhance Cross-Functional Collaboration
  • Lead Channel Partner Experience Program
  • Manage Financial & Operational Planning
  • Support Field Activities

Reporting Relationships

  • Supervisor : VP / GM, HRO PEO TotalSource
  • Supervising Authority : 6 direct reports with ~60 indirects across varying locations
  • To Succeed in This Role : Requirements

  • This position will follow our hybrid working arrangement and can sit in the following locations : Alpharetta, GA, Roseland, NJ, Augusta, GA, Miami, FL, Norfolk, VA or La Palma, CA. Experience supporting associates virtually and onsite is strongly preferred.
  • 15+ years of experience in leadership roles managing exempt and non-exempt teams, with a focus on service delivery, project management, and process improvement.
  • Strategic thinker with the ability to assess complex situations, synthesize data, and drive changes to deliver results.
  • Demonstrated success managing national, matrixed teams.
  • Proven success in developing and executing strategic service strategies to achieve business results.
  • Strong experience working with and supporting Sales and broker / COI partnerships.
  • Effective at leading leaders and fostering leadership development.
  • Excellent communication and presentation skills.
  • Evidence of success in Talent and Leadership Development.
  • Ability to manage competing priorities in a fast-paced environment.
  • Demonstrated ability to work across organizations with limited supervision.
  • Strong analytical skills and ability to produce high quality and volume at a fast pace.
  • Strong relationship-building skills with internal and external stakeholders.
  • Ability to travel as required (~50% of time).
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :
  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
  • Bonus Points For These : Preferred Qualifications
  • Experience with LEAN / Six Sigma methodologies.
  • Background in payroll, implementation, and / or contact center operations.
  • Working knowledge of Workforce Now payroll systems and related tools
  • Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $210,700.00 - USD $352,700.00 / Year.

    A little about ADP :

    We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

    ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP :

    ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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    Vice President • La Palma, CA, US

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