A / V Technical Support (San Mateo)

Were looking for an A / V Technical Support Specialist to join our onsite technology support team in San Francisco, CA. This role is fully onsite 5 days per week , providing hands-on support for conference rooms, meeting technology, and end-user devices. Youll play a key role in keeping daily operations running smoothly and ensuring employees have the technical support they need to do their best work.

What Youll Do

• Provide hands-on support for Microsoft Surface Hubs , Microsoft Teams Rooms (MTRs) , and Crestron devices
• Troubleshoot audio, video, network connectivity, touch panels, and meeting controls
• Support additional A / V technologies including Barco ClickShare, Pano, Polycom, Cisco , and general AV equipment (speakers, cameras, monitors)
• Troubleshoot and resolve PC, Mac, application, and network issues
• Manage tickets through ServiceNow , with strong attention to SLAs
• Support Microsoft Windows, macOS, and Microsoft 365 (Outlook, Teams, OneDrive, Office365)
• Provide VIP / White Glove support when required
• Handle asset management : shipping, receiving, tracking, and maintaining hardware
• Perform printer installation, configuration, and troubleshooting
• Provide onsite event and meeting support
• Offer remote hands assistance for the network operations team (cabling, port checks, device reboots)
• Occasional after-hours support as needed
• Travel occasionally to Baton Rouge to support additional sites

What Were Looking For

If youre someone who thrives in hands-on support roles and enjoys solving A / V and IT challenges, wed love to hear from you.

Benefits (W2) :

EEO Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.