Technical Support SpecialistHarris Computer • San Diego, CA, United States

Technical Support Specialist

Harris Computer • San Diego, CA, United States

1 day ago

Job type

Full-time

Job description

Job Responsibilities :

Manage and resolve support calls or tickets efficiently.
Install and update product line applications, integrated third-party applications, as well as operating system and database applications.
Utilize professional judgment to effectively investigate and resolve technical issues.
Gather detailed information to accurately categorize requests and determine suitable resolutions.
Maintain comprehensive documentation of all customer communications through ticketing systems.

Job Requirements :

At least 1 year of customer service experience in a technical environment or related field.

Strong problem-solving skills with the ability to think critically.

Excellent verbal and written communication abilities.

Experience in creating technical documentation.

Capable of managing multiple tasks simultaneously.

Ability to work independently and take initiative.

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Technical Support Specialist • San Diego, CA, United States

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