Organizational Change Manager

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Organizational Change Manager

Location : Santa Clara, CA

Duration : 09 Months

PR Range : $60 / hr - $70 / hr on w2

Job Description : Role Overview :

Key Responsibilities :

Change Strategy Development :

Partner with leadership to define and implement the change management strategy and approach for key projects

Identify key stakeholders and assess the potential impact of change on various teams, business units, and partners / customers

Develop a tailored change management plan that includes communication, training, and support strategies

Stakeholder Engagement :

Lead stakeholder assessments to understand potential risks, concerns, and resistance to change

Conduct workshops, focus groups, and interviews to gather input from affected teams and address concerns

Serve as the liaison between project teams and leadership to ensure alignment and facilitate smooth transitions

Communication and Training :

Develop and deliver effective communication materials (e.g., emails, presentations, newsletters) that keep stakeholders informed and engaged

Create and execute training plans to ensure that all employees are equipped to use new systems or processes effectively

Foster adoption by ensuring continuous feedback loops, offering support resources, and monitoring progress

Impact Analysis & Risk Mitigation :

Assess organizational readiness and identify potential risks or barriers to adoption

Develop mitigation strategies for resistance and communicate them effectively across the organization

Measure and report on change management success metrics, such as employee engagement, user adoption, and productivity improvements

Support and Sustainability :

Provide ongoing support and guidance post-transformation to ensure sustained adoption and integration of new technologies

Identify opportunities for improvement and refine the change management strategy as needed

Coach and mentor leaders and managers on best practices for managing change within their teams

Example Deliverables :

Change Management Plan :

A comprehensive document outlining the overall change strategy, key milestones, timelines, resource allocation, and roles and responsibilities

The plan also includes risk management strategies, communication approaches, and metrics for success

Stakeholder Analysis and Engagement Plan :

A report or matrix that identifies key stakeholders, analyzes their interests, and recommends tailored engagement strategies for each group

Includes action plans for addressing concerns and overcoming resistance (e.g., understanding causes, assessing impact, tracking progress and converting resistors into advocates)

Communication Plan & Materials :

A detailed communication plan that includes the timing, frequency, and channels for delivering messages to different stakeholder groups

Examples include email templates, townhall agendas, presentations, FAQs, newsletters, and intranet posts

Training Plan and Materials [in partnership with enablement] :

A training plan that outlines learning objectives, training formats (e.g., classroom, online), schedules, and materials for key personas (inc. Managemet Delivery materials that may include presentations, user manuals, quick-reference guides, e-learning modules, toolkits, etc.

Feedback and Evaluation Reports :

Surveys and focus group results that capture feedback from employees, leadership, and other stakeholders (e.g., customers / partners)

Reports on key metrics such as adoption rates, sentiment, lessons learned, change effectiveness, and areas for continuous improvement

Tools and Techniques Used

Change Management Frameworks :

Prosci ADKAR Model

Kotters 8-Step Change Model

Lewins Change Management Model

Project Management Tools :

MS Project / G-Suite

Smartsheets

Jira

Trello

Communication Platforms :

Microsoft Teams / Slack

Intranet

Email Campaigns

Survey Tools : SurveyMonkey

Google Forms

Qualtrics

Data Analytics & Reporting Tools :

Microsoft Power BI / Tableau

Excel / G-Sheets

Requirements :

5-7+ years of experience in change management, with a strong focus in B2B technology environments, organizational transformations, software implementations, or digital transformation projects

Proven track record in successfully leading organizational change initiatives and driving adoption of new technologies, systems, or processes.

Education :

Bachelors degree in Business, IT, Organizational Development, or a related field

Certifications in Change Management (e.g., Prosci, ACMP) are a plus

Skills :

Strong understanding of change management principles, methodologies, and tools

Exceptional communication, presentation, and interpersonal skills

Ability to influence and engage stakeholders at all levels of the organization

High attention to detail and ability to manage multiple priorities in a dynamic environment

Proficiency in G-Suite, project management tools, and change management software

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.