Client Relations & Sales Manager

Job Description

Job Description

Client Relations & Sales Manager

Company : Million Air Reports to : Executive Vice President of Global Development

Objective

The Client Relations & Sales Manager will attract, develop, and maintain client relationships through outstanding customer service while driving fuel sales, hangar sales, and event revenue. They will ensure every tail is touched, tracking and engaging with all transient customers, optimizing hangar occupancy, and reviewing tenant status to maximize revenue. Additionally, they will be responsible for meeting sales KPIs, achieving growth and revenue targets, and reporting results directly to the EVP.

Key Responsibilities

• Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.
• Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.
• Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.
• Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.
• Hangar Sales & Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.
• Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.
• Meet Sales KPIs & Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.
• Industry Networking & Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.
• Market Analysis - Assess the territory's potential, track competitors, and determine the value of existing and prospective customers.
• Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.
• CRM & Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.
• Customer Service & Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.
• Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.
• Security & Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.
• Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.

Qualifications

Why Join Million Air?

If you're ready to elevate your aviation sales career, apply now and join Million Air's mission to set the standard in private aviation!