Department Public Information Officer I

ABOUT THE POSITION

The County of Riversides Treasurer-Tax Collector (TTC) is seeking to fill a qualified Department Public Information Officer I position for their Public and Government Relations Unit in Riverside.

The Department Public Information Officer I reports to the Assistant Treasurer Tax Collector and manages the departments public information communications and public affairs program. The position develops and implements media outreach and communication strategies to enhance public understanding of departmental operations and services. Serving as the primary media contact the officer prepares news releases newsletters and public service announcements oversees community outreach and education programs and promotes transparency through effective engagement with the public and collaboration with the Information Technology Department the officer manages digital communications including the departments website social media and online tools ensuring information is accurate accessible and secure. The incumbent will provide recommendations on IT-driven innovations such as kiosks field payment devices and system enhancements to improve public access to tax-related information. Additional duties include implementing countywide financial literacy and cybersecurity programs supervising staff overseeing the units budget and ensuring quality and consistency across all printed and digital materials. The officer may represent the Treasurer Tax Collector at public events and interagency meetings and performs related duties as assigned. this position will required the Department Public Information Officer I to travel to various offsite locations as needed.

Competitive candidates will possess work experience with a county department or government agency organizational social media experience proficient in using PowerPoint and possess excellent verbal and written communication skills. Spanish bilingual is desired.

This class has been designated At-Will by the Board of Supervisors in accordance with the provisions provided under Article 6 Section 601E (8) of the County Management Resolution and serves at the pleasure of the Agency / Department Head.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3 Section 311 of the County Management Resolution. Program eligibility requires employees to be in a leadership position manage other employees or programs and have significant influence on the achievement of organizational objectives.

Meet the Team!

The Riverside County Treasurer-Tax Collector is responsible for the billing and collection of property taxes and for the receiving processing investing and most importantly safeguarding of public funds as mandated by the laws of the state of California.

EXAMPLES OF ESSENTIAL DUTIES

Manage the departments public information program which serves as the primary point of contact for media requests for information.

Plan direct and oversee the activities of the public relations staff engaged in the production development publication and broadcast of information of department policies services and activities to the public and the community.

Oversee design and coordinate the preparation of effective and timely news releases newsletters and other informational and promotional material concerning departmental activities related to interaction with the media.

Oversee the development and maintenance of the departments internet presence to effectively communicate services image and identity.

Serve as the liaison between departmental executive management and the Board of Supervisors various public and private agencies community organizations and customers the Executive Office and various County departments for the investigation and response to public relations and media related issues inquiries and complaints of a sensitive or controversial nature having potential for media coverage and community concern.

Serve as part of the departments executive management team to set strategic direction for public affairs and relations initiatives; formulate develop and implement public relations media communications and community outreach strategies initiatives objectives and policies; maintain a proactive relationship with the Board of Supervisors public and private entities and communications media; provide a positive department image through the internet to enhance the departments service image.

Conduct administrative studies of the effectiveness of departmental public affairs and relations initiatives and recommend new and revised policies procedures and systems designed to improve effectiveness of services and reduce administrative costs in the areas of community coordination customer relations and marketing strategies.

Facilitate and ensure the timely coordinated response on all assignments initiated by the Department Head including outside requests for information requests from the Board of Supervisors communications media other County departments and administrative communication with other government agencies.

Develop and maintain liaisons with representatives from other governmental jurisdictions community entities stakeholders and public agencies to promote positive communications and public image.

Direct the preparation of written responses to inquiries complaints and suggestions relative to sensitive or controversial departmental programs incorporating the official management position and factual information obtained from knowledgeable administrative and technical personnel.

Formulate policies and procedures related to the departments public information programs; plan and administer communication activities by developing and maintaining a proactive communications program with the public communications media and through the internet to enhance the departments service image.

Schedule press conferences news releases and public service announcements.

Direct the development and implementation of the most effective and appropriate methods for communicating information to the public and stakeholders by the use of videos e-mail the internet brochures news releases presentations graphic displays photos fact sheets directories or other mediums.

Write speeches and make presentations to the media community groups and other agency representatives on information regarding Departmental issues programs and activities.

Consult with executive management division managers County departments and public and community entities regarding immediate and long-range publicity and public information plans and public service programs; advise executive management in the formulation of immediate and long-range policies and programs.

Analyze the extent of public understanding of the public education and community outreach programs administered by the department and determine the need for further public information community outreach and educational activities.

Direct and oversee activities of outside consultants in the development and production of community liaison work and special media projects.

Negotiate partnerships and contractual agreements with private / public entities to implement community and outreach projects.

MINIMUM QUALIFICATIONS

Education : Graduation from an accredited college with a bachelors degree in journalism communications English public relations public / business administration or a closely related field. (Additional qualifying experience may substitute for the education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of education.)

Experience : Four years of professional experience in journalism media or public relations composing news articles and providing information to the public as an organizations spokesperson.

Knowledge of : Methods of planning coordinating and implementing an effective public information program; methods and techniques used in planning press conferences; techniques in developing and producing audio-visual presentations; styles and techniques in speech writing.

Ability to : Complete assignments within strict time constraints; evaluate and apply government regulations to program planning; maintain confidentiality of sensitive information; establish and maintain effective working relationships with staff public and representatives from outside agencies; coordinate public information and education programs with other jurisdictions; coordinate the activities of audio-visual specialists graphic artists or other specialists in preparing public information medium; recognize problems and develop effective solutions; act independently in converting complex technical information into a meaningful and applicable format for the targeted audience.

SUPPLEMENTAL INFORMATION

Other Requirements

License / Certificate : Possession of a valid California Drivers License is required.

Whats Next

Open to All Applicants

This recruitment is open to all applicants.

For questions regarding this recruitment

Contact Danilo Lozano at with any questions regarding this recruitment.

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience :

Unclear Seniority

Key Skills

CCTV,Typing,Customer Service,Hospital Experience,Computer Skills,Military Experience,Law Enforcement,5G,Dispatching,Emergency Management,Security,Writing Skills

Employment Type : Unclear

Experience : years

Vacancy : 1

Yearly Salary Salary : 90837 - 134363