Coordinator, Technical Service & Sales

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This role is in the CPSG Operations function. A successful incumbent is expected to (i) Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines, and (ii) Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires 3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry) and a minimum of a High school diploma / GED or some college or equivalent experience; industry certifications.

Job Responsibilities :

Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines

Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits

Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines; proactively identify sales opportunities and acquire business by providing differentiated technical support

Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions

Leverage resources within CPSG's ERP as well as CPSG's CRM to deliver an exceptional customer experience from the start to finish of each customer interaction

Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations

Stay up to date on New Technical Advances; train other CPSG employees to expand overall education

Promote and execute current processes and procedures; recommend opportunities for process improvement and implement new initiatives

Resolve reported escalations and customer complaints, as well as report product quality problems to the proper channel

This position requires regular and predictable on-site attendance and the ability to work the particular shift and / or schedule to which you are assigned, as well as additional hours as needed

Support the technical service needs of CPSG by responding to customer inquires via the National support hotline

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CPSG's reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements :

High school diploma / GED or some college or equivalent experience; industry certifications

3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry)

Excellent communication, organization and problem-solving skills

Ability to travel up to 10% domestically

Preferred :

Bachelor's degree or vocational certification

Prior Electrical or Mechanical experience; construction specification and take-off

Proficient in Spanish

LI- Onsite - San Jose, CA

LI-MD1

The payrange for this position is $24.27 - $40.00 an hour; base payoffered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and / or experience.In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

We offer a full complement of employee benefitsincluding : health, dental, and vision insurance, HSA / FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation / PTO. To learn more about our culture, watch this three-minute video to learn more : https : / / youtu.be / PSHci9refuo

Controlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all live d experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]

NOTE : Staffing agencies, headhunters, recruiters, and / or placement agencies, please do not contact our hiring managers via email or phone or other methods.