Senior Retail Manager - Events, Inventory, and Analytics

Senior Retail Manager Events, Inventory, and Analytics

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Senior Retail Manager Events, Inventory, and Analytics is a key leadership role within the United Center's Retail Operations team. This individual will oversee all aspects of event retail management, inventory control, data analytics, and post-event settlements. The ideal candidate is a self-sufficient, analytical, and detail-oriented leader with extensive experience in high-volume retail environmentspreferably within the sports, live entertainment, or large-scale event industry. This role requires flexibility to work non-traditional hours, including evenings, weekends, holidays, and late-night events.

Key Responsibilities

• Event Management & Operations

Oversee all retail operations during United Center events, ensuring optimal staffing, setup, execution, and post-event breakdown.

Oversee inventory management across multiple locations within the arena, ensuring accurate stock levels and timely replenishment.

Lead, mentor, and develop retail managers and supervisors to achieve operational excellence.

Serve as a primary liaison between retail operations and internal departments (Finance, Marketing, Events, etc.).

Qualifications

Bachelor's degree in Business, Retail Management, or related field preferred. 5+ years of high-volume retail management experience required; sports or live event venue experience strongly preferred. Proven leadership experience managing managers, supervisors, and large hourly teams. Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, and complex formulas). Strong mathematical and analytical skills, particularly in financial balancing and settlements. Experience with RFID technology and retail POS systems strongly preferred. Excellent communication, problem-solving, and interpersonal skills. Self-starter with the ability to work independently and adapt quickly to changing priorities. Flexible schedule requiredmust be available to work evenings, weekends, holidays, and late-night events.

About the United Center The United Center, home of the Chicago Bulls and Chicago Blackhawks, is the largest arena in the United States and one of the world's premier sports and entertainment venues. The arena hosts over 200 events annually, ranging from NBA and NHL games to world-class concerts and special events. The United Center Retail team plays a critical role in delivering a best-in-class guest experience through innovative merchandise operations and service excellence.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

In addition to a competitive wage, we offer a wide range of perks, including : free parking, complimentary daily lunch (includes salad bar, soup, sandwich bar, and two entres) and dinner (during events), flexible vacation plan with 1 week during the Season and 3 weeks during the Off-Season, 401k eligible, complimentary fitness center access, access to Compass Perks (discounts on retail, pet insurance, and more), participation in our rewards and recognition program.

As for holidays, we typically observe the following : New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. Please note that if there is a Bulls or Blackhawks game or concert scheduled on one of these holidays, you will likely be expected to work. Otherwise, we are generally closed for holidays.

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here for paid time off benefits information.