Assistant General Manager (AGM)

Assistant General Manager (AGM) Ripley, WV

Taco Bell Assistant General Manager (AGM) Ampler dba Taco Bell is seeking an Assistant General Manager. The Assistant General Manager (AGM) is a high level classification in this job series. Incumbent excels at performing managerial duties and prioritizes on building the team, driving customer satisfaction and maintaining processes and discipline around P&L to run Premier Operations. The incumbent is a proven leader and makes advances in shaping the culture of the restaurant, coaching, teaching, problem solving and driving excellence around core operation procedures to run Premier Operations. The Assistant General Manager (AGM) supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AGM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The AGM has full accountability for restaurant operations in the absence of the Restaurant General Manager (RGM). An AGM should be able to work long and / or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager (RGM) and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

Responsibilities

Ensuring Consistent Customer Satisfaction

• Personally demonstrates positive interaction with customers
• Ensures that customer issues are resolved immediately
• Assists RGM by coaching the management team on the proper execution of CHAMPS
• Assists the RGM with scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needs
• Has knowledge of area competitors and can be BEST ON THE BLOCK
• Assists RGM to teach management team how to effectively train Team Members through training process

Developing People

Leadership and Culture

Decision Making

Communication

Recognition

Time Management

Act Like an Owner

Work Perks & Benefits Package Includes :

Qualifications :

More about Ampler dba Taco Bell :

Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best in class cleanliness, speed, and customer service cross all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members. You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.