Casino Host (55027)

Pay Rate : $46,800 starting salary

SUMMARY : Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)

Floor prospect for players of extreme High-Value

Assist with sales goals and target developments

Organize, categorize and maintain all players in assigned book of business

Analyze player profiles for sales calls and expedite appropriate quota of sales calls

Fill assigned block of hotel rooms

Create VIP event invite lists based on sales goals and strategies and fill events via sales calls

Attend sales meetings and training sessions

Review and analyze sales and tracking reports

Review overdue trip report lists (significant decliners) for prompt action letters and sales calls

Call / mail list of assigned inactive High-Value players

Identify and greet in-house coded players

Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)

Answers calls and handle player correspondence

Expedite player requests and reservations and fulfill player requests for comps

Accompany guests to amenity functions (dining, golf, etc.)

Perform customer recovery as needed, based on player value

Host VIP events, parties, etc.

Make retention calls to coded players (birthdays, special occasions, etc.).

Coordinate with internal business partners to retain players across High-Value player segments

Ensure player development floor office and casino floor are covered at all times

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

High School Diploma / GED or equivalent experience

1-year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host

Skills

Required :

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills including working with spreadsheets

Excellent written, verbal and interpersonal communication skills

Must be able to read and write English

Proven to accurately type 35 wpm

Proficient at phone systems and computer applications

Abilities

Required :

Maintain assigned percentage of active players across coded player group (Book of Business).

Ability to work fast and efficiently

Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibility

Ability to follow established dress code policies and practice good personal hygiene

Ability to independently complete multiple tasks in a professional manner

Ability to speak in a clear, concise and pleasant voice

Ability to strategize job duties and set priorities

Ability to retain large amounts of information regarding the property and its amenities

Ability to enthusiastically and professionally sell and / or promote relevant events and promotions

REQUIRED TRAINING

Treasure Island guest service training

TIPS training and certification

Department software applications including Player Tracking, Gaming System and Hotel Management Systems

Department orientation

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and sit for long periods throughout the day

Must have a good sense of balance, and be able to bend, kneel, stoop and twist

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 25 pounds occasionally

Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Extensive computer use

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

High volume direct public contact