Deskside Support Analyst (EUC)

Job details

Work Location

Mansfield, OH, St Louis, MO

State / Region / Province

Missouri, Ohio

Country

USA

Skills

end user computing and services, site support and executive support, Technology|Mac - Administration|MAC OS Support, casper|Domain|Network|Data networking storage & data center technologies, Technology|Backup Administration|Backup Technologies, Technology|Infrastructure-Contact Center

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

141489BR

Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop / laptop issues and providing advanced onsite IT support for end?user devices and infrastructure, including hands?on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end?user workstations and productivity. This position performs a variety of maintenance, software installations, and break?fix support tasks to ensure end?users are capable of performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance, capacity management.

Required Qualifications :

• Candidate must be located within commuting distance of Mansfield, OH or St. Louis, MO or be willing to relocate. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required. Will also consider three years of relevant work experience in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience supporting EUC devices in IT Infrastructure function.
• Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices).
• Hands on experience with reboot, console connection for Remote Access, Cable / SFP Removal / Insert, Cable Replacement, Server mounting / movement, Racking / Stacking, etc.
• Experience installing, configuring, troubleshooting and maintaining desktop computers, printers, peripheral equipment, and software within established standards and guidelines.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non?PC equipment such as scanners and printers.
• Provide executive support for clients / vendors to resolve technical issues and manage audio?visual, conferencing, and technologies.
• Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity.
• Knowledge of Office 365 support, DHCP, DNS, etc.
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, SharePoint, MS Office).
• Support recurring meetings, events, and after?hours activities as required.
• Strictly adhere to defined Service Level Agreements (SLAs) and document incidents, problems, and resolutions for future reference and for the knowledge base.
• Candidates authorized to work for any employer in the United States without employer?based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications :

Benefits :

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next?generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI?powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always?on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse / family member of a protected veteran, or disability.

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