Director, Revenue & Operational Enablement

Job Description

Job Description

Description :

The Revenue and Operational Enablement is responsible for designing, implementing, and managing comprehensive enablement programs that drive revenue growth, operational efficiency, and professional development across the organization, with a strong emphasis on sales effectiveness in a financial services environment. This role balances training initiatives with the development of onboarding programs, support for change management and communications, content facilitation, and the delivery of modern methodologies and modalities for learning—such as blended learning, microlearning, virtual simulations, and interactive e-learning—for both Watercress Financial associates and external contractors. The ideal candidate will leverage technologies and learning platforms (e.g., LMS like Cornerstone or Docebo, content tools like Articulate Rise) to create scalable solutions, gather business requirements, document processes, develop materials and learning paths, and participate in contractor council sessions to incorporate feedback on enhancing financing presentation and delivery. With a proven background in sales enablement within the financial sector, the manager will enhance employee and partner performance, foster leadership capabilities, and ensure sales, operations, compliance, and support teams have the tools, knowledge, and strategies needed for business success, while aligning initiatives with revenue goals and operational agility.

RESPONSIBILITIES

Learning Strategy & Program Development

• Design and execute enablement initiatives that support organizational goals, with a primary focus on revenue enablement, sales productivity, and operational optimization.
• Develop comprehensive onboarding programs for new associates and contractors, including structured learning paths that cover product knowledge, compliance, sales processes, and financing utilization.
• Support change management efforts by creating communication plans, facilitating adoption of new tools / processes, and delivering targeted training to minimize disruptions and maximize buy-in.
• Expand programs to include leadership development, customer service, technical skill-building, and contractor-specific enablement across departments, incorporating best practices in adult learning principles and instructional design.
• Stay current on trends, innovations, and technologies in enablement (e.g., AI-driven personalization, gamification) within the financial industry, evaluating and integrating learning platforms to enhance delivery.

Sales Training & Performance Enablement

Company-Wide Enablement Delivery

Evaluation & Continuous Improvement

Requirements : QUALIFICATIONS

KNOWLEDGE AND SKILLS