Call Center Representative (Bilingual)

The C. W. Williams Community Health Center, Inc. currently seek to hire responsible individuals to serve in the capacity of Call Center Representative. JOB RESPONSIBILITIES :

• Answers phone calls from existing patients, new patients, potential patients, and the general public in a timely manner
• Schedules appointments; answering questions and addressing concerns
• Retrieving messages from the answering machine; promptly returning calls
• Taking messages and routing messages to appropriate staff
• Providing information regarding CWWCHC providers; and providing general information regarding CWWCHC's programs and services. QUALITIES / SKILLS :
• Strong communication skills, both verbal and written
• Active listening skills
• Customer service skills
• Patient, empathetic and positive attitude
• Ability to multi-task and produce results
• Ability to work individually and within a team
• Computer literacy
• Phone skills, including voice (can hear your smile), familiarity with complex or multi-line phone systems
• Bilingual (English / Spanish) EDUCATION :
• High school diploma or equivalency, preferred EXPERIENCE :
• Prior customer service or call center experience preferred but not required. On-the-job training will be provided. The C W Williams Community Health Center, Inc Job Types : Full-time, Part-time Benefits :
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location : In person