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Call Center Representative (Bilingual)

Call Center Representative (Bilingual)

C.W. Williams Community Health Center, Inc.Charlotte, NC, United States
15 days ago
Job type
  • Full-time
  • Part-time
Job description

The C. W. Williams Community Health Center, Inc. currently seek to hire responsible individuals to serve in the capacity of Call Center Representative. JOB RESPONSIBILITIES :

  • Answers phone calls from existing patients, new patients, potential patients, and the general public in a timely manner
  • Schedules appointments; answering questions and addressing concerns
  • Retrieving messages from the answering machine; promptly returning calls
  • Taking messages and routing messages to appropriate staff
  • Providing information regarding CWWCHC providers; and providing general information regarding CWWCHC's programs and services. QUALITIES / SKILLS :
  • Strong communication skills, both verbal and written
  • Active listening skills
  • Customer service skills
  • Patient, empathetic and positive attitude
  • Ability to multi-task and produce results
  • Ability to work individually and within a team
  • Computer literacy
  • Phone skills, including voice (can hear your smile), familiarity with complex or multi-line phone systems
  • Bilingual (English / Spanish) EDUCATION :
  • High school diploma or equivalency, preferred EXPERIENCE :
  • Prior customer service or call center experience preferred but not required. On-the-job training will be provided. The C W Williams Community Health Center, Inc Job Types : Full-time, Part-time Benefits :
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance Work Location : In person
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Bilingual Call Center Representative • Charlotte, NC, United States