Help Desk Associate

Job Overview :

We are seeking an experienced and customer-focused IT Support Specialist to provide Level 1 and 2 technical support to our staff across multiple office locations. This role requires hands-on experience in troubleshooting desktop and laptop hardware / software issues, supporting Microsoft Windows and Office applications, and administering basic Active Directory tasks. The ideal candidate will possess strong communication skills, a collaborative mindset, and a proactive approach to technical problem-solving.

Key Responsibilities :

• Provide Level 1 and 2 support for desktops, laptops, mobile devices, Microsoft Windows, Office 365, and other software applications.
• Respond to and resolve Help Desk tickets in a timely and efficient manner; maintain accurate documentation of support cases.
• Perform basic hardware diagnostics, upgrades, and repairs on PCs and peripherals.
• Conduct Active Directory tasks, including password resets, account unlocks, and group membership changes.
• Install and maintain system and software updates, patches, and application deployments.
• Monitor, assess, and recommend improvements to IT systems, ensuring optimal performance.
• Document system configurations, technical procedures, and support guides.
• Collaborate effectively with remote IT team members and escalate complex issues as needed.
• Travel occasionally to satellite offices to provide onsite support.

Technical Skills :

Qualifications & Experience :

Additional Information :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.