Field Support Specialist - New England

Nova Biomedical : One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values : Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity .

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what's next with us at novabiomedical.com or aicompanies.com

About the role

The Field Support Specialist will be responsible for ensuring overall onsite customer satisfaction with Nova Biomedical products within an assigned geographical territory. This role provides both reactive and proactive consultative support, managing all field service requirements and exercising independent judgment to prioritize customer calls, schedule local calendars, manage inventory, and determine appropriate onsite activity duration. Key responsibilities include driving local KPI performance-such as On-site Response Time, On-time PMs, Second Days, Recalls, and Primary Representative Utilization-while performing new product installations, corrective and preventive maintenance, and delivering training to laboratory staff at all levels. The specialist will complete and return service documentation and regulatory paperwork to meet U.S. FDA requirements, as well as conduct clinical and biotechnology application activities (IQ / OQ) like correlation, linearity, and precision to assist with instrument validation for local accreditation compliance.

If you're passionate about field support and want to help shape the future of life sciences, apply today!

What you'll do

• Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI's and other peer comparisons as determined to be appropriate by the local Regional Support Manager.
• May require attendance and assistance at trade shows, customer seminars and similar marketing events.
• Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.
• Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.
• Exercise good fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e. : company car, inventory, credit card) with strong attention to cost in normal duties of the position.
• Proper use of the Nova Travel Office.
• Maintains proper home office space for Nova assets (computer, inventory, etc.).

What we are looking for in you

Physical Requirements for this role include :

Why work for Nova Biomedical

Work Location : Remote - New England

Targeted Salary Range : $ 80k - $90k per year

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.

EEO Statement :

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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