Intern, Retail Experience

Intern, Retail Experience

The Retail Experience Intern will support Hyundai's mission to enhance customer satisfaction by analyzing survey data, identifying key concerns, and researching industry trends. This role combines data insights with best practice development for dealers and field teams, while assisting in process improvement initiatives across sales and service. The intern will also help recognize outstanding dealership employees, explore emerging technologies and vendors, and contribute to programs such as Facility Quality Evaluation, Delivery Experience Platform, Mobile Service, and Express Service.

Major Responsibilities :

• Utilize HRX platform to identify top customer experience opportunities
• Combine this information with online research and available training to create best practices
• Investigate trends for further analysis by the analytics team
• Investigate verbatim for the new project to reward good behavior for the program mgmt. team
• Work with the rewards vendor and our licensed merchandise vendor to send recognition to dealership employees
• Investigate new vendors in the sales and service process technology space
• Work to onboard new sales & service processes and communicate launches to the field and dealers

Additional Notes :

Education :

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market : Orange County Nearest Secondary Market : Los Angeles