Service Desk Engineer

A company is looking for a Workplace Engineering Track Engineer.

Key Responsibilities

Manage Service Desk activities, including incident and service request handling

Log and triage incidents in ITSM, directing tickets to appropriate teams based on severity and priority

Analyze ticket trends and provide reports with improvement actions

Required Qualifications

Graduate with a minimum of 3+ years of experience in Service Desk

Good knowledge of Incident, Change, and Problem Management

Familiarity with O365 products

Experience in creating documentation and knowledgebase articles

Proficiency in using Remote Desktop to assist end users