Promoter Representative

Key Responsibilities in the Position Include :

• Reviews advance documentation to understand the artist’s needs and expectations.
• Gathers and sources any equipment needed from the Relentless Beats office or production vendors.
• Shops hospitality riders as approved by the appropriate Manager.
• Follows-up in advance to problem-solve where issues procuring items arise.
• Sets up artist’s dressing room and coordinate with venue staff for additional hospitality needs.
• Serves as the main point of contact for artist’s teams on the night of a show; ensures they arrive at the venue in a timely manner; provides assistance where needed.
• Maintains areas such as the side stage and dressing rooms clear of any person without proper credentials; collaborates with security personnel as needed.
• Set up technical equipment including, but not limited to CDJs, mixers and troubleshoot during event, as needed.
• Assists with the run-of-show, ensuring support acts are on time for their set start and end times.
• Interacts with artists and their team, customers and the public via email, chat / text message, and in person to provide support and information.
• Communicate with onsite box office team to ensure artist guests are accommodated.
• Fields artist questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.
• Ensures that appropriate actions are taken to resolve artists’ problems and / or concerns.
• Maintains detailed records related to events and artist’s needs, requests, inquiries, complaints, or comments.
• Understands safety requirements; takes action to establish and maintain a safe workplace.
• Attends required trainings and meetings.
• Participates in assigned and voluntary on-going professional development activities.
• Performs other duties as assigned.

You might be a great fit if you have the following knowledge, skills & abilities :

• Strong time management skills Excellent interpersonal, written and verbal communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace and Slack.
• Highly motivated to contribute to an atmosphere in which people work together with.
• Enthusiasm and efficacy to produce outstanding results.
• Lead by example; effective in working with and through others Sound ethical judgment and critical thinking abilities.
• Ability to meet deadlines and manage heavy workloads, providing visibility into the workflow Strong advocate of rapid development, process improvement and organizational growth Proven ability to build and maintain relationships.
• Strong organizational and time management skills.
• Ability to work well under pressure and handle multiple projects simultaneously.
• Sharp listening skills and empathetic outlook.
• Command a high attention to detail.
• Experience with project management software, such as Monday.
• Strong problem-solving skills and ability to think creatively to find solutions.

Education & Experience Requirements :

• High school diploma or equivalent required.
• Customer Service experience required. 1+ years of work experience in live entertainment production or technical positions.
• Understanding of DJ backline equipment.

Work Location & Hours :

• The team members in this position is required to work at the Relentless Beats downtown Phoenix corporate office.
• In addition, regular travel to shows and events sites is required.

Evening and weekend work is required. .  Physical Requirements :

• May experience drastic temperature climates.
• Ability to tolerate loud noise levels and busy environments.
• Ascending / descending stairs.
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• During their shift, employee will be required to walk; use hands and fingers to grab, handle, or feel; execute repetitive motions of the wrists, hands, and fingers; reach with hands and arms; and talk and hear.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• The employee is regularly required to climb, balance, bend, stoop, lift, carry, push, kneel, crouch, or crawl.
• The employee must regularly lift and / or move 25 pounds, and occasionally lift and / or move up to 50 pounds.
• Must have a valid driver’s license and a reliable vehicle.

Good close and far visual acuity Work Environment :

• Nearly all of the work performed in this position will be performed at an indoor or outdoor event, concert, or festival venue where the employee will encounter frequent loud noise.
• This position may also include travel and working weekends / holidays.
• This position must be present at club events when scheduled.

Schedule Requirements :

• Most responsibilities within this position will be completed at events, on-site, but may require limited office hours.
• This position requires availability during nights and weekends, including some holidays.
• Must be available to work at least two weekends per month.

About Relentless Beats :

• Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters.
• From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas.
• Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.
• Powered by JazzHR