Account Manager II

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are :

You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written / verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. Some essential functions of the position are listed below.

What You'll Do :

• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
• Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs.
• Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
• Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
• Partner with cross-functional teams to resolve client concerns.
• May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals.
• Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients.
• Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning.
• Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager.
• Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager
• Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives.
• Provide sales quotations and respond to requests for proposalsOther duties may be assigned.

What You'll Bring :

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.