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Service Writer / Dispatcher

Service Writer / Dispatcher

Rockstar MechanicsNorwalk, CA
30+ days ago
Job type
  • Full-time
Job description

Job Title : Service Writer / Dispatcher

Location : Norwalk, CA

70, - $85, per year (Base salary + Generous Commission Bonus)

Benefits : Full benefits package, K with company match

Join Our Team!

We are a reputable truck repair facility seeking a highly organized and motivated Service Writer / Dispatcher to manage the day-to-day operations of our mobile diesel repair fleet. The role primarily involves dispatching a team of five diesel mechanics who provide mobile repair services throughout Southern California, with a focus on the Anaheim, CA area.

Key Responsibilities :

  • Dispatch & Scheduling : Coordinate and schedule repair jobs for a team of mobile diesel mechanics based on their skillset and job requirements.
  • Work Orders & Invoicing : Create and manage work orders, ensure accurate documentation, and process invoices for completed work.
  • Customer Relations : Act as the point of contact for customers, ensuring clear communication and exceptional service throughout the repair process.
  • Team Support : Assist technicians with troubleshooting and ensure they have all the necessary resources to complete repairs efficiently.
  • Prioritization & Organization : Think on your feet and prioritize tasks based on job requirements, location, and technician availability.

Ideal Candidate :

  • Previous experience as a dispatcher or service advisor in a truck repair or automotive environment.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Ability to communicate effectively with customers, technicians, and management.
  • Experience in creating work orders, invoicing, and handling customer relations.
  • Comfortable working in a fast-paced environment and adapting to changing needs.
  • Knowledge of diesel repair or fleet maintenance is a plus but not required.
  • Compensation & Benefits :

  • Base Salary : $70, - $85, per year (depending on experience)
  • Full Benefits : Health, dental, vision, and more
  • K : Matching plan to help you save for your future
  • If you're a proactive, detail-oriented professional looking for an exciting opportunity in a fast-paced environment, we'd love to hear from you! Apply today and take the next step in your career with our growing team.

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    Service • Norwalk, CA