Store Manager

Store Manager

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Reports To : District Manager

Supervises : Co-Manager, Assistant Manager, Key Holder, and Store Associates

Essential Functions

• People Development : Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance Management : Set annual goals, administer performance reviews, and develop all direct reports.
• Training & Development : Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
• Customer Experience : Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership : Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual Merchandising : Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
• Drive Sales & Profitability : Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution : Create and execute strategies to maximize store sales and control expenses.
• Operational Effectiveness : Meet all payroll expectations.
• Loss Prevention : Control company assets by meeting all loss prevention measures.
• Policy Compliance : Execute and comply with all company policies and procedures.
• Decision Making : Use sound judgment when making decisions.
• Communication : Maintain excellent communication skills.
• Integrity & Respect : Act with integrity and respect.
• Adaptability : Adapt to changes required by the business.
• Multitasking : Ability to handle multiple tasks simultaneously.
• Additional Duties : Assume and complete other duties as assigned by the supervisor.

Job Requirements