Digital Sales Representative

Digital Sales Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have job openings in our Inbound Phone Divisions! As a Digital Sales Representative, your job will be taking care of the customer - "be the hero" as we say here at Build.com. You will be held accountable for your call / chat quality and performance metrics within service. We expect each and every sales representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing outstanding service through sales. An outstanding sales representative will focus on enhancing opportunities within every call to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team! This role is approved to be either remote within the United States or hybrid for associate in Chico, CA, in accordance with company policy.

We are open 7 days a week 5am-6pm (M-F) 6am-4pm (SA & SU) and you will be scheduled a shift within those hours of operation (Pacific Time). Weekend shifts are required and will be determined each quarter based on individual performance metrics.

Responsibilities :

• Responsible for handling inbound call / chat volume, with expectations of taking between 25-45 inbound customer calls / chats per 8 hour work day.
• Complete all Brand Sales Trainings (BST) each month. All BST's must be completed to be eligible for promotions.
• 80% schedule adherence minimum to assigned schedule as referenced in Genesys phone system.
• Responsible for maintaining excellent customer service standards through call quality, opportunity management, problem solving, ownership over any customer issue, and going above & beyond to address all needs.
• Maintaining customer records by logging and retaining correct and precise information in Salesforce.
• During workflow identify website, process, product page, post call related inefficiencies or bugs and report if necessary.
• Work with a team of 15-20 other sales people.
• Success will be measured through call quality and core KPI performance monthly.
• Demonstrate strong verbal communication skills with the ability to engage guests.

Qualifications :

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

$21.46 - $34.36

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.