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Lead Service Technician-HVAC and Propane
Roberts EnergyBrattleboro, Vermont, US24 days ago
Job type
- Full-time
Job descriptionPosition Summary : Roberts Energy is seeking an experienced, driven Service Technician to lead our growing HVAC Oil and Propane Division. This key leadership role will oversee day-to-day operations, manage a team of technicians, drive service excellence, and ensure the division operates profitably. The ideal candidate will be skilled in estimating, team leadership, customer relations, and operational efficiency. Key Responsibilities : Team Management : Lead, coach, and develop a team of HVAC technicians, installers, and support staff across the location. Project Estimating : Conduct site visits and prepare accurate, competitive estimates for HVAC installations, replacements, and service work. Operational Oversight : Ensure timely and high-quality completion of service calls, installs, and preventative maintenance work. Customer Engagement : Serve as the primary point of contact for both technicians and customers to resolve issues and ensure high customer satisfaction. Profitability & Efficiency : Manage labor, material, and overhead costs to ensure the division meets or exceeds financial targets. Compliance : Ensure all operations comply with local, state, and federal regulations, as well as Roberts Energy's safety and quality standards. Scheduling & Dispatching : Oversee scheduling of daily operations and optimize workforce utilization. Vendor Management : Work with suppliers and subcontractors to ensure timely delivery of parts and services. Reporting : Review regular performance reports with senior leadership, including revenue, job completion metrics, and profitability. Qualifications : 5+ years of experience in HVAC service and installation Proven ability to manage teams, meet deadlines, and drive profitability Strong estimating and job costing skills Excellent communication and customer service skills Knowledge of HVAC systems, local codes, and best practices Experience with HVAC service software and project management tools Valid driver's license and ability to travel within district as needed VT licensed propane piping and service technician EPA Universal certification Benefits : Competitive salary and performance-based bonus Company vehicle or vehicle allowance Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing professional development opportunities
Job Type : Full-time
Pay : $35.00 - $40.00 per hour
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location : In person
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Service Lead • Brattleboro, Vermont, US
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