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Clinic Office Manager

Commonwealth Pain & SpineLouisville, KY, US

30+ days ago

Job type

Full-time

Job description

Job Description

Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.

Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.

We are currently looking for an experienced Clinic Office Manager to oversee the daily operations for our St. Matthew's location. This opportunity is perfect for someone who thrives in a fast-paced, demanding environment with the ability to shift priorities as situations arise to ensure a steady workflow while maintaining a positive work environment. Strong leadership, problem solving skills, and a deep understanding of Clinic Operations are critical for success in this role.

Benefits :

Competitive compensation
License and DEA Reimbursement
Annual Education / CME reimbursement
Comprehensive Health / Vision / Dental insurance options
Great PTO plan PLUS Paid Holidays
401k and matching available Responsibilities Personnel Management :
Manages employees to CP&S Mission, Vision, Values, and the CP&S Pledge to our patients
Employee Engagement- encourages open communication and supports professional development to optimize workflow efficiencies
Culture Driver- fosters a culture of continuous improvement, cross-functional training and an open-door policy while maintaining offices policies are procedures are intact
Establishes and monitors Key Performance Indicators (KPIs) to evaluate and improve employee performance with measurable outcomes
Creates and maintains employee schedules while addressing any scheduling conflicts
Reviews, approves and submits employee timecards to ensure accurate payroll processing
Assists Human Resources with the hiring, recruiting and promotion process
Facilitate performance evaluations with staff

Operations Management :

Coordinates with Healthcare Providers to meet the demands of the office and maintains the application operating procedures and policies

Efficiently manages patient scheduling and patient flow

Proactively manages Operations Supplies and FF&E inventory

Assists CBO Practice Administrator with Billing & Collections oversight

Assists with Credentialing as directed

Regularly attends quarterly and periodic Management meetings at corporate office

Compliance :

Keeps abreast of latest developments and changes with PIP, HIPAA, OSHA, FMLA, ACA, and applicable state laws and regulations

Ensures patient records and communication are within HIPAA compliance Required Skills Skills and Abilities :

3+ Years of Medical Office Operations Management Experience (preferred)

Communication skills- high ability to listen and address clinic staff concerns

Strong organization and multitasking ability

Deep understanding of medical office procedures to include resource allocation, budgeting and facility management

Regulations Compliance- Insurance, Operations Management, Scheduling, HIPAA Compliance, OSHA Compliance, Legal Compliance, etc.

Ability to manage high levels of stress and capable of making sound difficult decisions

Must be compassionate and enjoy helping others.

Empathy and patience is a highly valued quality that one must possess.

Highly proficient with computers : EMR Software, Meaningful Use, Microsoft Word, Excel, Outlook, etc.

Education and Experience :

Associate or Bachelor’s degree in Business or applicable field of study.

Physical Requirements :

The physical demands of this position will include sitting and standing with occasional light to medium lifting. Ability to help lift patients and transport in wheelchair from clinic to parking lot. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.

Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!

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