Technical Applications Training Specialist

Diagnostica Stago, Inc., (DSI) is an industry leader in the science of hemostasis and thrombosis. Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very best hemostasis products, technical support, and services. The Technical Applications Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the complete Stago line of products (instruments, reagents and digital products), providing the customer the highest level of understanding, functionality and operational knowledge possible. Job Duties : Responsible for all external customer training done at Stago Training Center as well as at customer facility. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events. Work with TSMs and other Training Leads to evaluate the course material to ensure it is current and in compliance with lab regulations. Participate in annual review of department material to update the program and ensure continuous improvement. Ensure retired material is properly archived and new material is properly documented with an effective date. Provide lectures to internal and external customers on the complete Stago Product line (instruments, reagents and digital products), addressing safety, installation, programming, maintenance, troubleshooting and operation of the analyzer, following the course outline, handouts, exercises and administering tests. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events. Demonstrates to internal and external customers the procedures being taught, such as loading products and patient samples, maintenance, basic troubleshooting and repair. This can be in person (Training Center in Parsippany, NJ or at the customer facility), virtual or streaming training events. Observes trainees in classroom and answers trainees' questions. Administers written and practical examinations and submits said grades to the Training Coordinator and / or Director TSG. Work in an environment of continuous quality improvement. Work on Projects as requested by Director TSG. Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program. Manages needs for internal and external customer classes from printouts to functioning analyzers. Travel in field with TSS if possible to improve training programs. Education / Experience : BS degree in related field from an accredited four year college or university required; (MT) Certification or equivalent preferred; Minimum of 2 to 4 years Stago experience or 3 to 5 years related outside experience required. Knowledge of Hemostasis and some training experience preferred. Skills : Knowledge of database software, Microsoft Office Suite. All company usable software. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrated typing / keyboarding skills Travel : Ability to travel domestically or internationally, if needed. Up to 10% travel may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements. We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. Pay anticipated for this position in New Jersey is from $70,000-$85,000, depending on a number of factors. This role is also anticipated to be eligible to participate in a bonus plan which is associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company’s needs. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or other characteristics protected by law. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. See job description