Sales Support Representative

Job Description

Are you a detail-oriented professional with a knack for managing vendor relationships and ensuring accuracy in order processing? Join our dynamic team as a Sales Support Representative and play a crucial role in our operations.

Responsibilities

Here's what you'll be doing :

• Order Management : Review and process customer orders, including completing all necessary forms for transportation, packaging, legal requirements, and financial transactions.
• Audit and Compliance : Audit all forms and orders to confirm terms, conditions, allowances, and costs, ensuring compliance with company policies.
• Sales Support : Support ADW programs and maximize sales by understanding Costco objectives and building strong relationships with Costco ICS's and AB's.
• Invoice Management : Create and submit invoices to the Costco accounting portal, ensuring accuracy and timely submission.
• E-commerce Coordination : Ensure Costco receives high-resolution photos for every e-commerce item and add items to Instacart.
• Customs and Compliance : Review copies of CCI's and meat certificates for traceability, complete customs paperwork, and work with Customs Brokers to ensure proper routing of flagged loads.
• Regulatory Compliance : Complete Canada registration and Blue Bin / Stewardship forms in accordance with Canadian government regulations.
• International Shipping : Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
• Vendor Relations : Engage PPD and FOB carriers for status updates on loads and depot appointments, ensuring smooth cross-border shipping.
• Demo Coordination : Ensure vendor demos are scheduled and performed, tracking all materials needed for each demo.
• Promotion Management : Work closely with BM and AMM groups on promotion contracts, confirming actuals after events.
• Customer Support : Track and address member complaints and queries, sending replacement parts when needed.
• Market Knowledge : Maintain a comprehensive knowledge of the customer's operations and key competitors.
• Reporting and Documentation : Maintain accurate vendor-specific reports, item setups, and updated files for all item spec sheets and pricing.
• Team Collaboration : Meet with Business Managers weekly to review vendor support tasks and assist with meeting preparations.
• Administrative Support : Provide backup coverage for BM desks, assist with vendor and Costco meeting prep, and maintain promotion calendars.
• Sample Management : Purchase and deliver samples from Costco and other retailers, assisting with monthly competitive shopping.
• Organizational Maintenance : Maintain the Costco org chart and ensure all documentation is up to date.

Qualifications

Work Environment and Physical Requirements

Join us and be part of a team that values precision, collaboration, and excellence in sales support. Apply today to make a significant impact in our operations!

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About Us

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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