Data Support Analyst

A company is looking for a Data Support Analyst I to provide proactive customer service and support for aggregation systems.

Key Responsibilities

Provide Tier 2 level support via chat, email, and phone

Interface with end user clients and internal support teams to troubleshoot and resolve technical and procedural issues

Stay updated on system releases, new features, and bugs while adhering to performance indicators

Required Qualifications

Bachelor's degree or equivalent work experience required; college degree preferred

2 years of customer service experience preferred

Ability to work independently and as part of a team

Willingness to work overtime, including evenings and weekends as needed