Talent.com
Manager Client Digital Experience
Manager Client Digital ExperienceCompeer Financial • Sun Prairie, WI, United States
Manager Client Digital Experience

Manager Client Digital Experience

Compeer Financial • Sun Prairie, WI, United States
23 hours ago
Job type
  • Full-time
Job description

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you :

  • Hybrid model - up to 50% work from home
  • Flexible schedules including ample flexibility in the summer months
  • Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
  • Benefits : medical, dental, vision, HSA / FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
  • Vacation, sick leave, holidays / floating holidays, parental leave, and volunteer paid time off
  • Learning and development programs
  • Mentorship programs
  • Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
  • Professional membership / certification reimbursement and more!

Casual / seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visitwww.compeer.com / careers.

Where you will work : This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make : This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day :

  • Supports the brand; aligns with the vision, mission, and values of the organization.
  • Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
  • Provides clear and timely communication and feedback on expectations and goals.
  • Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
  • Assists in defining team's goals and monitors progress toward objectives.
  • Builds and develops a team, fostering a culture of learning and improvement.
  • Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
  • Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
  • Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
  • Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
  • Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
  • Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
  • Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
  • Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
  • Facilitates cross-functional collaboration to align product teams with business stakeholders.
  • Advocates for a client-centric approach within the organization.
  • Guides business technology and business teams on product adoption and optimization strategies.
  • Communicates program status, risks, and outcomes to stakeholders.
  • Facilitates cross-functional collaboration and decision-making processes.
  • Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.
  • The skills and experience we prefer you have :

  • Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
  • Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
  • Minimum of 3 years of leadership and management experience, preferred.
  • Experience in regulated industries (banking, finance, etc.), preferred.
  • Experience in leading agile transformations.
  • Solid experience in technical and business domains.
  • Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
  • Knowledge of lean portfolio management practices.
  • Ability to build effective partnerships with technology, business units, and external vendors.
  • Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
  • Understanding of DevOps practices and software architecture.
  • Experience with client satisfaction and engagement metric improvements.
  • Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
  • Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
  • Skill in developing and maintaining interpersonal relationships.
  • Strong problem solving, decision making and organizational skills.
  • Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
  • Attention to detail and accuracy.
  • Valid driver's license.
  • #IND100

    How we will take care of you :

    Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

    Base Pay $115,600—$156,400 USD

    Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

    Click here to view federal employment laws applicable for applicants.

    Create a job alert for this search

    Client Experience Manager • Sun Prairie, WI, United States

    Related jobs
    Hospitality Professionals Career Change

    Hospitality Professionals Career Change

    CFS • Madison, WI, US
    Full-time
    Hospitality Industry Career Change.You've had a great career in hospitality but are ready for a new challenge and curious about your career options in a different industry.You enjoy sales, networki...Show more
    Last updated: 30+ days ago • Promoted
    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Free Cash by Almedia • Waunakee, WI, US
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 9 days ago • Promoted
    Online Survey Participant : Work Remote and Earn Up To $25 Per Survey

    Online Survey Participant : Work Remote and Earn Up To $25 Per Survey

    Earn Haus • Portage, WI, US
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show more
    Last updated: 17 days ago • Promoted
    Earn Extra Income by Taking Surveys Online

    Earn Extra Income by Taking Surveys Online

    Prime Insights • Waunakee, WI, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show more
    Last updated: 26 days ago • Promoted
    Senior Manager Sales and National Accounts

    Senior Manager Sales and National Accounts

    Padagis • Waunakee, WI, United States
    Full-time
    We are seeking a dynamic Senior Manager of Sales and National Accounts to join our commercial team.The ideal candidate will be responsible for managing and expanding relationships with regional and...Show more
    Last updated: 30+ days ago • Promoted
    Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)

    Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)

    Data Annotation • Madison, Wisconsin
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 19 days ago • Promoted
    Complete Online Surveys For Cash (Up to $25 / per)

    Complete Online Surveys For Cash (Up to $25 / per)

    Earn Haus • Waunakee, WI, US
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show more
    Last updated: 17 days ago • Promoted
    Client Experience Project Manager

    Client Experience Project Manager

    Medica • Madison, WI, United States
    Full-time
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...Show more
    Last updated: 30+ days ago • Promoted
    Online Jobs - Earn Up to $1,500 a Month

    Online Jobs - Earn Up to $1,500 a Month

    Free Cash by Almedia • Portage, WI, US
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 9 days ago • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime Insights • Portage, WI, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show more
    Last updated: 26 days ago • Promoted
    Retail to Business Development (Career Change)

    Retail to Business Development (Career Change)

    CFS • Madison, WI, US
    Full-time
    You've had a great career in retail but are ready for a new challenge and curious about your career options outside of the mall. You enjoy sales and want to learn something new and further develop y...Show more
    Last updated: 9 days ago • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Dynata • Waunakee, WI, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show more
    Last updated: 26 days ago • Promoted
    Manager Client Digital Experience

    Manager Client Digital Experience

    Compeer Financial • Sun Prairie, WI, United States
    Full-time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager of Digital Strategy

    Senior Manager of Digital Strategy

    Planned Parenthood of Wisconsin, Inc. • Madison, WI, United States
    Full-time
    At Planned Parenthood of Wisconsin, Inc.PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 18...Show more
    Last updated: 11 days ago • Promoted
    Restaurant Manager – Make an Impact Today

    Restaurant Manager – Make an Impact Today

    Dunkin • Madison, WI, US
    Full-time
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show more
    Last updated: 24 days ago • Promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA • Montello, Wisconsin, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Banking Center Manager

    Banking Center Manager

    Old National Bank • DeForest, WI, United States
    Full-time
    Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...Show more
    Last updated: 30+ days ago • Promoted
    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    HomeJobFinder • Endeavor, WI
    Remote
    Part-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show more
    Last updated: 6 days ago • Promoted