Product Operations Manager

Product Manager II

The Content Platforms team is seeking a Product Manager II to join our Product Solutions organization. Our team strives to deliver operational excellence by elevating and evangelizing the content platforms products and services to our various business partners. In this role, you will be responsible for the enablement of our content platforms products and tools, working closely with our product management and engineering partners to sustain and improve current products, launch new systems, execute on the product roadmap, and support clients as they navigate our platforms to operate their business. This role will serve as a key touchpoint for business partners, responsible for providing day to day support for general questions, workflow guidance, and light troubleshooting. In addition, the role will own documenting new features and disseminating those updates back to the customers through coordinating user acceptance testing, conducting user trainings, and crafting communications. The candidate will be responsible for participating in the product lifecycle, creating supporting documentation, and being a subject matter expert on process workflows and functional requirements. Finally, this role will lead the way with best practices for running business review meetings, updating stakeholders with retrospectives on past monthly performance, as well as translating raw metrics into a comprehensive narrative. The ideal candidate must work well in a collaborative environment and be able to define and implement processes that effectively deliver on the Product Solutions team's mission.

Responsibilities :

• Be a platform expert that can perform an analysis on customer requests, documenting, defining, and sending requirements to Engineering for system improvements
• Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, and performing trainings and onboardings
• Own communication to product end users, including feature release notes, project-specific updates, and other general announcements, crafting platform documentation, and running customer sync meetings
• Provides periodic updates / presentations on roadmaps and initiatives to leadership and business partners.
• Coordinate and run site / app launches, create customer-facing root cause analysis reports for critical outage incidents, and be a leader in change management for migrations and / or on-boardings to new products
• Participate in larger organizational Product Solutions initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
• Work as an individual contributor to execute product strategy in collaboration with Design, Engineering, and other functional areas. Partner with other Product Managers to ensure individual systems achieve larger, holistic business needs
• Perform any other duties needed to help achieve Business Objectives for the Product Solutions team

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :